POLICIES

• Cancellations are to be made within 48 HOURS before or you will be charged for the full session. We understand that pool heaters have issues, sickness happens, etc. However, as our instructors are paid based on lessons completed, we try and respect their time and ability to schedule another lesson in that place. 

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• Before booking, we must have a Water Safety Agreement and Credit Card on file and a deposit must be paid.

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• Lessons are NOT cancelled for rain. Unless there is thunder, lightning, or downpour, the scheduled lesson will still take place. If your child is susceptible to the cold, wetsuits and rash guards are encouraged.

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• For pool parties, we require 1 lifeguard per 20 people in the pool area​​

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• For open water/ocean lifeguarding, we require 2 people at all times due to the unpredictability of the water​  

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• We require a non refundable deposit for lifeguarding parties prior to booking equal to 1 hour of lifeguarding. The deposit will be applied to your booking.                                                     

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• Children who are not potty trained are required to wear a swim diaper.                                        

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• Lessons purchased in advance are valid for 1 year from date of purchase. There will be no refunds issued. 

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• For ocean lessons: be aware that each beach has its own parking permit rules. If there is a fee, the client is responsible for covering the instructor’s parking cost